Refund Policy

At Elegous, we value your satisfaction. If you’re not fully happy with your purchase, we’re here to ensure a smooth refund process.

How Refunds Work

  1. Return Confirmation: Once we receive your returned item, we’ll inspect it and notify you via email. You will be informed of the approval or rejection of your refund request.
  2. Refund Approval: If your refund is approved, it will be processed within 2-5 business days. The refund will be credited to your original payment method (credit card or other).
  3. Processing Time: Depending on your financial institution, it may take up to 10 business days for the refunded amount to appear in your account.

Please SUBMIT A REFUND REQUEST VIA:

Late or Missing Refunds:

If you haven’t received your refund after the expected time frame, please follow these steps:

  1. Check your bank account for recent updates.
  2. Contact your credit card provider, as it may take additional time to post the refund.
  3. Reach out to your bank for any potential delays in processing.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@elegous.shop for assistance.