Refund Policy
At Elegous, we value your satisfaction. If you’re not fully happy with your purchase, we’re here to ensure a smooth refund process.
How Refunds Work
- Return Confirmation: Once we receive your returned item, we’ll inspect it and notify you via email. You will be informed of the approval or rejection of your refund request.
- Refund Approval: If your refund is approved, it will be processed within 2-5 business days. The refund will be credited to your original payment method (credit card or other).
- Processing Time: Depending on your financial institution, it may take up to 10 business days for the refunded amount to appear in your account.
Please SUBMIT A REFUND REQUEST VIA:
Late or Missing Refunds:
If you haven’t received your refund after the expected time frame, please follow these steps:
- Check your bank account for recent updates.
- Contact your credit card provider, as it may take additional time to post the refund.
- Reach out to your bank for any potential delays in processing.
If you’ve completed these steps and still haven’t received your refund, please contact us at support@elegous.shop for assistance.